I Am Your Worst Nightmare – A Dissatisfied Customer With A Smart Phone

When I walked into your shop or restaurant to spend my money with you, you had loud blaring music playing (probably chosen by your teenage part time staff)  and your staff gave me crappy service. In the past, I would have [...]

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Time to get on my soapbox.  I HATE the whole approach to calling customers “consumers”.  When I hear it, I think of mindless creatures endlessly consuming something – like Pac-Man gobbling up little pac-dots. I also hate Internet marketing terms like “squeeze” pages.  The connotation is that you “squeeze” the contact info and money out [...]

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